Shipping, Returns or Refunds

Shipping

All of our products are extremely well suited for changing temperatures during shipping.  As such we do not climate control any of our products.  If you would like to ask about our shipping methods or inquire about paying for next day delivery with climate control packaging, please send us a message before you order and we can get a quote for you, often it exceeds $150 for shipping alone.  Otherwise all orders will be shipped in the most cost effective manner to keep your costs down.   We send orders out early in the week to prevent products from staying in storage over a weekend unless asked specifically otherwise.   Your shipment may be delayed if ordered on a weekend because of that.  We cannot guarantee shipping times as Canada Post cannot guarantee their shipping times. 

All shipments come with a tracking number that will be given to you when it is shipped.

We reserve the right to decline an order in extreme weather conditions.

Returns

We do not accept returns.  Depending on the product, some can go into stasis during low temperatures and appear to be dead on arrival.  Upon acclimating the product and bringing it up to tank temperature, products should regain their metabolism and be useable.  

It is not unusual for a small percentage of product to die during shipping as we offer the entire life cycle of our live products.

Refunds

Refunds are only offered in the case of a lost package misplaced by Canada Post.  Please allow refunds to be processed through Canada Post Insurance before being released.

Liability

By using this website, making an order, or using any of our products obtained, including but not limited to retail stores, websites, free samples or information contained within our website, correspondence either officially or unofficially, with any of Reef Solutions affiliated persons and business, you hereby indemnify all of Reef Solutions owners, employees, helpers, volunteers or anyone else that may have communication or affiliation from Reef Solutions, whether professional or casual, against any possible litigation for any damages arising while using any of our products or products we sell or offer.  Every tank is it's own microhabitat, with various other products being used and combined.  While we strive to offer only the highest and purest quality and use our products on our tanks and those of the many happy customers that have purchased from us throughout our time in business, we can make no guarantees, explicit, inferred, written or verbal that these products are 100% suitable for your unique situation.  Use at your own risk.